Now Hiring - Healthcare Call Center Representative in Cleveland, OH

Description:Now Hiring: Immediate Start!
Call Center Representatives needed ASAP to introduce Healthcare Services to Older Adults, calling on behalf of their doctor’s office.
Seasonal / flexible hours
Base pay: $14/ hour + additional $9+/hr incentive based on performance
Work as little as 6 hours per week, or up 40. You decide!
Immediate Pay available!
Passionate people wanted!
Do you want to make extra money performing a job that has a flexible schedule, offers competitive temporary pay, with opportunity to advance to permanent part-time or full-time employee?
Join the best team in chronic care management.
From the novice to the experienced, we support the incredible people who make up our team to bring their best and encourage all to let their talent shine.
As a member of our Cosán Group team, you will be responsible for using our market-leading software platform to outreach to eligible patient to introduce valuable care management services, such as Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Remote Physiological Monitoring (RPM) for qualifying patients as an extension of the Medical Providers you are assigned.
Do you want to spend meaningful time helping remove barriers to care while combating social isolation? Become our Enrollment Representative. You’re just the advocate we need.
What’s your superpower? You will use your customer service experience, and communication skills to engage patients, educate them on services they qualify for, obtain consent for services according to Medicare requirements, and document consent compliantly in the patient’s record.
What does my day look like? You will work in a comfortable office-based setting introducing healthcare support services for elderly patients. There is no experience needed, training will be provided! Excellent customer service and basic ability to effectively navigate technology required.
What does the training look like? This is a knowledge-based opportunity, not a directly technical role other than developing specific expertise with our care management software application. Training for new hires will be held in person every Wednesday at our Cleveland, OH location from 9am – 3pm.
Requirements:What are my responsibilities?

• Initiate contact with patients who have been identified as eligible for care management services.
• Provide patient education on care management support and services.
• Document all patient and client communications (verbal or written) accurately.
• Inform your manager of all issues pertinent to the enrollment process and any known or perceived issues.
• Ability to utilize multiple scripts for different clients and services.
• Ability to follow processes and protocols.
• Meet or exceed daily call expectations as directed by management
• Become skilled at using technology including the Cosan e-consent platform
• Excellent customer service skills demonstrated by positive feedback from customers and patients.
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner.
• Other duties as assigned.

How will I know I am succeeding in this role?

• You have a minimum average of 12 calls attempts/hour
• You have a minimum of 1 average enrollment/hour
• Minimum Quality Assurance (QA) metrics must be maintained related to compliant use of scripting and documentation
• You can work a minimum of 6 hours worked per week.

qualifications/experience:

• Background in sales, healthcare, patient support and/or customer service, REQUIRED
• BILINGUAL Spanish/Other speaking a plus
• Ability to verbally communicate clearly and effectively over the phone, primarily with elderly adults.
• Must be highly motived, results-oriented with strong skills in communicating, organizing, multi-tasking, and time management.
• Excellent computer skills with experience in Outlook and MS Office.
• Genuine interest in helping people.
• Ability to relay confidence and compassion over the phone.
• Ability to perform with a team to achieve daily goals and complete tasks.
• Candidate must be able to pass a background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.

physical/environmental demands:
While performing the duties of this job, the employee is required to sit for long periods of time in an office-based setting and occasionally required to lift up to 25 lbs.
Travel is typically not required for this position.
disclaimer:
Cooperative, positive, courteous, and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
This position requires long periods of sitting, talking on the phone, and screen time.

Job Types: Full-time, Part-time

Pay: $14.00 per hour